Our Reviews

Steve was absolutely amazing. I was very indecisive on what I was looking for. He was very knowledgeable in all of the vehicles on the lot. I am so happy that we settled on the 2025 suburban.. I couldn’t of asked for an easier process.

Chris was the best.

Erin is very attentive to my needs and concerns. She easies my questions with full details.

I worked with Erin Baker at the dealership for my truck recall. Erin was accurate in the length of time my recall would take and very thorough in answering all my questions. Overall, Erin made this a pleasant experience. -Kevin

I brought my car in for brakes and had a person pick me up.I was told by David my car would be done at 4pm.At 4:35pm I was dropped off and car still on lift.I Finally got car at 6pm. I would have appreciated a text stating car delayed.

I had Valet service. It was awesome not to have to wait at dealer . Thanks

Excellent service, and shuttle service

The service team has always done a great job for me.Thanks so much !

Everyone is so nice and helpful. My salesman is the best he always make sure I am happy with my purchase. Manny.

Quick service , Dave is an amazing service advisor , always polite , courteous , respectful and knowledgeable when it comes to me and the care of my vehicle

As always great communication and great service .

Got truck diagnosed and fixed less than 24 hours

Recall was fixed and representative provided me with all information that was performed

I had no intention of buying a Chevrolet on the list of cars I was interested in. However, we stopped by the dealership just to cross it off and was met with an awesome salesman. Manny allowed me to look at the vehicles alone but was available for questioning. I never felt pressured once. A few nights we went back to look at a Chevrolet because I appreciated the interaction with the sales person. There was a misunderstanding with another sales person, Monty, and even though I didn't come across the way I wanted to, he was still accommodating to me. The interaction with everyone is what made me decided to buy a Chevrolet. Everyone, including John (gentleman at front desk), Scott (financing) and a floor manager, who's name I did not get just had overall excellent customer service and made the car buying process easy but more importantly fun. I left there feeling like we were all friends.

Kelvin was very helpful in helping me through the car buying process.

Everything was great from start to finish. Lee answered all of my questions prior to me coming in and purchasing the car. He made buying a car from out of state a relaxing and pleasurable experience.

Brian in service was excel

Too expensive, I was told to get a rental because the work wasn’t going to be finished that day. Which was finished in about 4 hours which I could have waited instead of going home parking the rental and waiting.

Great experience with people

Efficient and courteous.Timely as well

It was a pleasant one Quick and thorough Tom helped me with a key fob issue that will help me in the future. He went the extra mile. Thanks

Excellent customer service.

Salesman Sidney was knowledgeable, respectful, and extremely helpful. I made a great choice choosing Koons.

During my experience at this dealership, I've encountered some challenges with multiple vehicles, including a 2017 Nissan Titan and a 2019 GMC Sierra Denali. With the Titan, there was an incident where my rear right rim was damaged during a test drive while the vehicle was in for repairs. Unfortunately, this issue was not addressed or repaired by the dealership. Similarly, when I brought my Sierra Denali in for service, I noticed scratching on the vehicle that appeared to have occurred while it was in the repair shop, along with damage to the tint on my front windshield. I believe these issues could be improved with better communication and attention to detail from the dealership. Addressing these concerns would greatly enhance the customer experience and ensure that vehicles leave the shop in top condition. For some people, the amount of money being spent on these vehicles is substantial.

Service department person David needs to work on his communication skills when speaking to customers. Also David needs to check the work being done to a vehicle before he calls the customer to pick it up. The work done to my vehicle was unsatisfactory and if my service advisor would checked the work being done I wouldn’t had to waste a trip coming to your dealership. It was a big inconvenience for me to drive from Prince George’s Country Maryland to White Marsh.

Awesome communication, stayed up to date throughout the whole process!! Really took care of me!! Also I felt like the the representative stayed with me & I did nit get pushed off to different individuals. Trested me with care & not just like I was just a customer but a friend that likes send future clientele!!

Great experience. Sidney was very responsive.

Clean waiting area. Friendly staff. Repairs were performed in a timely manner. Very pleased with my visit

Courteous, helpful service

I highly recommend this team, excellent customer service and they go the distance to ensure their clients are satisfied with purchase.

Very good

Relatively quick processing of the vehicle purchase. Went smoothly and professionally.

Mr. Baker was very professional and helpful.

Somewhat frustrating, but it seemed that the service advisor may have been stretched a bit thin. Good result in the end.

always a good job. GM - BRING BACK THE CD PLAYER IN THE TAHOE!!!Some of us are not into this tech stuff.

The Service department is Great

Extremely efficient! Erin, my service advisor is top notch, always! Everyone I encountered smiles and says good morning. That means so much to me!

Great and quick service, and very professional and friendly interaction. Thank you.

I came in for my complimentary oil change and tire rotation (paid for by Chevrolet), and all went as expected.

Responded quickly to my questions, purchased vehicle and went home with it the same afternoon.

It was a good experience.

The experience was good

Lacy was wonderful she made the process go smoothly i will definitely return in the future. I love my new vehicle it's exactly what I was looking for. I was at ease .

Very pleased with my purchase.

The entire car buying experience was seamless. I previewed inventory online and appreciated being able to compare the actual window stickers between the vehicles I was considering. After I inquired about a test drive, I was promptly contacted by a salesperson and scheduled a visit the same day. Both my wife and I test drove the vehicle and decided to make the purchase. The salesman was helpful identifying the various discounts we qualified for. I am pleased overall with my purchasing experience and my vehicle.

Erin baker was very helpful, keep me up to date on service and time. was pleasure to work with.

I was impressed with the vehicle pictural scan when entering the service bay. Also, completely impressed on the cleanliness of the service department.

Service was quick . The service advisor was very accommodating with my request to keep car inside overnight. She was pleasant and professional

Staff was great. Kept in contact and worked with me.

Good visit, had everything done to bring our truck up to date.

I went and got the 2025 traverse, and two days after. I had to take it to get it service. NOW I have to wait five days to get it fix. NOW I really don't want the traverse. Now I am worried about it, breaking down again. They haven't even offer anything for the inconvenience that i'm going through now. It's crazy how a person buy a new vehicle, and it breaks down two days later.

Service Advisor Thomas Howard is very friendly and helpful he will answer any questions you may have I give him a 5 STAR rating

They were great to work with and scheduling was easy

It was great

Even though my check engine light came back on and I had to return the car, Erin in the service department was phenomenal! She is caring, and helped me get into a loaner car and sent me home! I appreciate the great customer service!!

Brandon was very helpful and knowledgeable throughout the whole process

My service representative was awesome.

Great

From start to finish, great experience. From communication to work being performed. I could not be happier that Courtney has returned to Koons. Hands down my favorite Service Advisor.

I originally had an appointment for 6/11/25, but I could not wait for fear of additional damage to my vehicle. I took my car in, and the staff was very helpful from my first call to when I arrived. Even though I was told they were booked, and it wouldn't be until the next day that work could start, they managed to service my vehicle the same day, made recommendations and took the time to explain additional services needed. Staff was very friendly. This was my first time at this dealership, but it will not be my last.

Excellent salesperson, financial, installations. Only problem was when I arrive home w new car noticed Koons placed a decal (Koons) on my car. I DIDN'T AUTHORIZE THAT. Can't easily remove the decal. If they wanted to place it, they should have asked. DISRESPECTFUL.

Everyone there is easy to work with

I dropped my car off to get serviced. The shuttle driver and dealership kept me informed. Ms.Erin always goes over the work that the mechanics did to ensure I understand what was done.

Everyone was great.

My sales

I am always smiling when I leave KOONS .

Everyone was extremely friendly and helpful.

Very smooth and efficient process. Everyone was very pleasant to work with.

It.was great

I went to Koons a week back and they were great! John and the rest of the team were very quick and knew what they were doing. If I need to buy another car I am going there. I’m very happy with my ZR2 Chevy, thank you.

My car purchase was easy and fast.

Fast and quick

Good service

It was trying but positive.

I walked into the service department and was greeted right away with “We will be right with you.” Just a few seconds went by when my service rep, Erin Baker, called me over to her terminal. She was extremely polite and attentive to what I needed done with my son’s new Trax. I had a few questions which were answered promptly and correctly. Communication with Erin was awesome. One of the questions I had not only did she answer it, she provided a bulletin with more information about my question. I couldn’t be happier with the service Erin provided me.

My salesperson, Buddy Price, worked hard to find me the exact vehicle that I wanted. It was a process with how popular it is but we kept at it. He was able to find one in Pennsylvania and, along with other dealership personnel, arranged to have the vehicle transferred to the dealership and made it less stressful on me. He kept me in the loop every step of the way and was more than pleasant to deal with the entire time. I actually felt a little bad with how much work he ended up putting into this deal. I walked in with only finance paperwork to sign/finish. Buddy was ready for me with the vehicle already detailed and ready for me to take home. They walked me through the price they would give me for my trade, with reasoning, and were quick and easy to deal with. The entire process wasn't quick BUT that wasn't his fault as these vehicles are in demand. I would most definitely recommend him to someone looking to buy a new Chevy.

Brought my 2024 traverse in for service. The service reps were very quick to address me and get my truck in for service. Service didn't take long at all. I had an oil change and a safety sensor fixed.

At first we did not have a good experience, but once kelvin stepped in to help us it was a

Quick, Easy, Friendly

Standard oil change for my vehicle

The service team went above and beyond. The part arrived on Friday afternoon and the truck was ready Saturday afternoon.

I’m so glad Cortney is back she is the best Customer Care Advisor. I have only great things to say about her. I know my vehicle is in good hands when I leave it with her and I never have to worry it will be done on time and correctly.

Excellent Service from making the appointment to completion.

Your management and service department were excellent. I was treated with total respect and informed of everything happening.

Eric King is the best! Very patient, knowledgeable, and accommodating without any pressure to make a sale.

Regular oil and filter. Rotate tires and tire sensor repair.

There were several checks that were overlooked in the vehicle check. I retuned to have the issues addressed.

Went very well...and they didn't try and upsell me on items I don't need

The customer service was excellent. Everyone was so nice and helpful. Thank you all for your help.

The staff did a great job.

Great customer service

Sales team and managers were fantastic

Everyone was great

The service was exceptional!!

It was great

Service is always great. Never any problems.

Buddy was great. I appreciate the price I got for my car. I like the Trax. Everyone was courteous and friendly.

The dealer did the services requested and corrected 3 recalls in the time provided. My service advisor Erin Baker was excellent. I do not like the new program and paperless service. I keep those receipts as Proof of service. Along with this system allowed a mistake for me to charged the wrong amount and had to credited back. May look To go somewhere else for service because I have no record of services performed

Total Outstanding Service experience! My Service rep Erin Baker went way Above & Beyond to take care of an escalated Tire problem during a routine oil change/tire rotation appointment. I can't Thank her enough for the professionalism and friendly service she provided! Thanks to all @ the White Marsh Koons location!

Chris in service was fant

I wasn’t pressured into buying a vehicle. Salesman let me go at my own pace.

Quick an professional

Great experience with Steve, as always! He kept us informed throughout the whole process and was kind and helpful.

went very well

everything went fine except for your computer problems

Fourth car I have purchased from this dealership

Never talked about price until l

The sales representative that I had that sold me my truck is the best I have ever dealt with since I’ve been buying vehicles and returning to your to your lot and needing help setting up some of the equipment, he took his time to do this for me and offered to do it anytime I needed help.

Took thirty minutes to drop off my truck got service. Then took 7hours for an oil change when I had an appointment for 9:30am. Then was over charged and still have not been refunded yet.

Courtney did a great job in quickly getting me a technician to fix my car radio that went into "lock" mode. I thought all I needed was a code to unlock my car radio, but I was told the car had to be scanned and reprogrammed in order to get the car radio unlocked. The technician was very nice and professional. I left Koons very happy knowing that my radio was unlocked and back up and running. I must say that this was my first time experiencing this after jumpstarting my car due to my battery going dead after forgetting to turn off my hazard lights. However, I found this strange as my car battery had gone dead couple of times before due to me forgetting to turn off my hazard lights. After a jumpstart, my car comes back to life and everything would work. But this time, when I jumpstarted my car, my car radio locked out on me. I don't want to believe radios go into anti- theft mode. This was my first time seeing this. I did some research and found out that all I needed was a code from the dealership from "GM" but I thought Koons Chevrolet, the dealership where I purchased my vehicle brand new would have the code and just provide it to me. Anyway, Courtney in the service department quickly had the service tech put my car on the scanner and got it re-programmed and now my car radio works perfectly. I believe in customer satisfaction and Courtney exercised just that. THANK YOU, COURTNEY! I left Koons feeling very excited and pleased when Courtney came in and said, "you are all set". I must admit, KOONS Cheverolet have the best Team. Keep up the good work!!!

our experience at Koons White Marsh was great! Out interaction with the sales person John Youngbar was amazing. He was friendly, knowledgeable, professional, and went out of his way to make sure we got the vehicle that we wanted and that we were happy. We also had a positive interaction with Jason during the finance part and also had a positive interaction with Manny during the entire process. Thank you!!

GREAT SERVICE AS ALWAYS

Koons Chevrolet Whitemarsh was able to locate the truck that I wanted at the right price.

MY appointment was for 8.00 am for oil change and tire rotation I asked them to check my tires and give me a price on tires.3 hours later, I went to see if my car was done. Nobody bothered to come out and let me know my car was done. I asked the service person about tires because no one came to talk to me in those 3 hours. I thought I expressed my concern about the tires, and I was hoping to get a price for 4 tires and get them put on that day. I ended up going somewhere else and bought 4 tires for over $800 dollars. Your service department definitely dropped the ball on this possible sale! I'm usually very satisfied with your service. NOT THIS TIME!

The Service Advisor kept me informed of what was happening and we discussed recommendations. The car was completed as expected. I really like the new communication system that has been implemented. All of the invoice items and recommendation are listed with pricing. The ability to accept or defer the recommended service is a nice feature.

Mr. Eric was extremely helpful and patient with me! He was very knowledgeable and he ensured me that I would be leaving with my car the same day! He was able to give me a better price for my vehicle and made sure my vehicle had everything I wanted in it! He made my process very easy and smooth! Thank you soo much Mr. Eric King! It was a pleasure doing business with you 😁 I’ll make sure they give you a raise! Lol

The experience was not a pleasant one at all. I spent over 5 hrs at the dealership on my scheduled appt day and was unable to take my car home that day. My scheduled advisor’s customer service was unacceptable and I felt extremely unwelcome. I could have been told a lot earlier that they were waiting for parts that would take at least a day to come. I will be taking my business else after being a customer there since 2018. And I still don’t feel like the issue with my car shaking was completely fixed.

Koons Chevrolet made the purchase process easy. The sales rep, Lee, is very knowledgeable and easy to work with. I would recommend Koons for those looking to purchase a new Chevrolet.

Experience is great but the onsite wait time for an oil change, tire rotation and 27 point inspection I feel should not take 4 hours.

You all did a great job.

i like the text massage and email updates on the progress of vehicle service.

Had a great experience

I came in for a oil change and tire rotation and was told a 2-3 hour wait so I decided to wait at the dealership.The service took a little longer than expected but i was kept informed and received a gas fill-up for the delay. Overall I was pleased with the service and will continue to have my truck serviced at Koon’s

It was almost 2 hours to get an oil change. Everytime I go for an oil change it is always a different price. I get the same thing every time. But the price fluctuates. Most of the time it is higher than before.

Great experience

Came in for a check engine light and a dent on rear door. Brian told us about the On site Dent vendor and recommended that we use this service. This vendor did a great job removing the dent and scratches in the passenger side rear door. Also he was very reasonable in his price which was a surprise these days. We needed our truck back in one day due to our 4th of July travel plans. Brian and his staff did a great job on the Check engine light and the dent so that we got our truck back to us the same day. I highly recommend the Dent vendor and I always recommend Brian when someone needs service at Koon's. He is always very helpful and very knowledgeable.

Chris was great!

Dealership is great but the next day the engine light turned on and had to go into the shop for a few days.

Our salesperson Laci was the best.

Mac Hiatt is the young man who sold my wife and I a new vehicle. Mac is very professional, energetic, and is fully capable to deal with our Country’s older generation.

The repairs were done very quickly and efficiently. I was kept informed every step of the way. I was even informed of things that they spotted and wanted me to be aware that down the road should be taken care of.

Our experience was excellent (as always). We enjoy having Courtney as our service advisor. We really did not need several phone calls confirming our upcoming appointment. One is sufficient. Thank you.

Good

No one was pushy about us buying a car. They where very professional.

Chris was awesome. Very professional!

It was a great experience. I met Eric out on the lot while I was browsing and he led me to the truck I was inquiring about. He provided all the services and information I needed. Because of his attention to detail I chose to purchase the vehicle from Koons instead of going elsewhere. I then met Josh who guided me through the financing options and helped me get the deal I was satisfied with. All around great experience at Koons.

From the first contact via email until we left with our new Silverado 5 star service!

Communication was great. Work was quick. Because no one was home to pick it up you delivered it to my house. Just one question since my car quit running and would not restart I had to have it towed to Koons for a repair that was under warranty I get reimbursed for tow bill? Thanks Ken

They always have excellent service and are very friendly, thank you.

I made contact via the Internet. Mr Christian Stark contacted me and shared vehicles that I was interested in. I was impressed at the speed of his response.

Everyone was very friendly and helpful. Kelvin Dyson answered all my questions and very helpful.

The team was the best, they made my experience a pleasant and enjoyable. The team laughed at my lame jokes and we even had some Star Wars banter! I did not felt pressured to buy and received an excellent offer for my trade-in. Definitely recommend and will buy from this dealer in the future. I did not feel like I needed to go with another person (man) to get the best deal and negotiate, they just have the best deals and felt like a bargain!

Great service

I had a great experience! I was able to quickly schedule my vehicle and the process for managing and monitoring my service was excellent. Kudos to my service advisor (Tom Howard) for a job well done. Great communication and genuine concern for my vehicle issues. Unfortunately, they were not able to solve the issue (inconsistent noise/rattle) at this time.

Purchased my 2nd vehicle from Koons and the staff was very friendly and straightforward.

They were quite helpful and did what was expected. No issues and the car was ready when it was supposed to be. No news is good news. I like these things to go smoothly and without issues.

They helped fixed the recall transmission i got mail for but they didn't fix the other issues i had. I was told to wait an extra day for service repair because the center caps i needed for my car had to be ordered in. The day of repair i reminded them in the office about what was needed plus seeing if they could help remove 2 plastic wheel covers, they had the information noted. I didn't end up getting my car for about 8-10 hours to find out only the recall got fixed, the center caps were never put on and the plastic wheel covers weren't removed as well. I also didnt get a receipt or paperwork to show all the things that were fixed. Customer service was good just some stuff was handled on my car.

Chris was excellent in handling my service request. The service was fine. The issues became present when I got to my vehicle. The driver's seat was fully reclined. 4 different air pressures in my tires and displayed on the dash AND something had been placed in the squirrel cage, making a loud noise (which went away by the next day. After finding these items, I have doubts about whether or not my service was completed or not. I notified Chris, who said he would relay that to management. I have not heard anything from management to date. After having my service completed here for the past 3 years, I have doubts about the future of continuing.

Was overall pleased with the service however a little disappointed that they were not up front with me on the issues they had with getting the SUV I wanted from another dealership. A situation they didn't have much control over. However, the sales person I dealt with, Nic Terry, was outstanding!He was helpful, personable, and courteous and went out of his way to make my buying experience the best he could under the situation. Yes I would recommend this dealership.

They were very good people

This service experience was much better than the last couple visits. Thank you to Tom for going above and beyond on this service appointment.

Each time i picked my suv up there was another issue. now my camera is messed up.

This was a free maintenance check for new car purchase, all went well!

Ive notice a new scheduling system, I like it, I worked with a new adviser he was cool, ( nothing compares to Erin) I just wish he was more informative we barely talked but again he was cool

Very professional and timely

When I’m looking for a new vehicle I shop at Koon’s Chevrolet, and my Salesman is always Eric King. Eric knows what options I like and what deal is the one I would choose. My 2025 Chevrolet Colorado Trail Boss is very nice and of course Eric told me it’s the one I want and he is always right. I didn’t even have to test drive the 2014 Chevy Cruze LTZ or the 2025 Trail Boss Eric picked for me. I saw the vehicle and I made the deal, I like it that way!

Did not fix my problem said it was working so for 2 years it must not have been working right and still have same problem shuttering engine and transmission still bangs when shifting no code found onstar found code p31c3 they said it was not there

Service is always good. Service time was really good this time. My only complaint is that services are recommended that I've already had performed at this service department and it diminishes trust. I understand a new system is in transition however, this is not the first time this has happened. If I didn't remember, the agents would not have checked prior to recommendation. I'm not certain why the techs are recommending services that are really not needed.

Signed in my truck on time, completed work in time promised, service advisor was professional and friendly. Good visit

NEED TO TRAIN ALL SERVICE WRITERS THE RIGHT INFO. ABOUT THE VEHICLES, ONE PERSON TELLS YOU THE OPPOSITE INFORMATION ABOUT A VEHICLE THAN THE OTHER SERVICE WRITER. KNOWLEDGE IS POWER. COULD NOT GET A HOLD OF THE SERVICE WRITER THAT WAS ASSIGNED TO ME AND MY VEHICLE ALL DAY, INSTEAD TALKED TO TWO OTHERS THAT TOLD ME THE WRONG INFORMATION ABOUT MY SERVICE PROCEDURE.

Seamless in and out oil change

Mr. Eric Hondrelis provided us excellent service from start to finish! He was very patient with me while I contemplated several different vehicles and options. In the end I drove away with an excellent, brand new vehicle, at a great price! I couldn't be happier!!!

very good service very professional'

Everything went well

N/A

I REALLY LIKE THE SERVICE THEY PROVIDE FOR ME TO AND FROM MY HOME WHILE MY CAR IS IN SERVICE. THE YOUNG GUYS WHO PICKED ME UP THEN TOOK ME HOME WERE SO KIND AND FRIENDLY

Great experience

It's always great, and always taken care of. That's why we have bought 8 vechiles from Koons.

Awesome

Chris the agent that eork with me was very nice and helpful

The car was ready when expected and the service advisor kept me up to date on what was happening with my vehicle.

Service writer was great.

Salesman was great

Lacie she was the best and easy to deal with and answered all my questions

I had a good experience, but preferred not to wait three hours next time.

I have always had a great experience at Koons in White Marsh. Ryan Parker was super profession and helpful. He was available for all my questions and very patient. I enjoyed working with him. We have bought many cars from Koons. Thank you again!

Koons is always so kind and plea

Vehicle was waiting for me to test drive. Sales man and finance person was on their game.

Thomas customer service was great

Always there to help whenever I have a problem! Friendly and very caring

great and wonderful

everything was great /excellent

From intake to providing accurate ETA's, Koons consistently provides quality service. Shout out to Chris Szumlanski and team for another awesome job.

Came in for a check engine light. The problem was diagnosed and fixed in the same day. Brian and his team did a great job - as always - thanks.

I had a fantastic experience at Koons chevrolet in White Marsh! The staff was incredibly knowledgeable and helpful, making the truck buying process smooth and enjoyable. I highly recommend them for their excellent service and great seleection.

Manager Josh took care of me as always. I have been a frequent customer for repairs and he has always helped me every way he can. I look forward to working with nick as my new adviser since Josh is in the well deserved boss position .

Very great experience! Everyone was so nice and friendly

Very pleased with the dealership, negotiation process was very clear and straightforward and the salesman, Christian kept me updated on everything.

Royce was great and made the process quick and easy. All of our questions were answered and the amount we got from our trades were far exceeded our expectations. Our sales representative was very personable and made the signing process fun and quick. Top notch service, every time I visit this dealership. I’m a customer for life!

I want to say dj was very good explains everything to me he listen what I had to say

Eric King and Manny put together a deal that I could not refuse. My Equinox EV is a joy to drive. I am having a bit of a problem getting a copy of the contracts that I signed for extended service warranty and the rim/tire service from Josh Rogers.

Very professional and helpful salesman and manager

Was surprised how quick things went

They are all very nice and couldn’t do enough for me ch.

great service from the entire crew, especially Shane Floyd.

Great service. Everything was excellent

The service advisor was very nice and courteous. Took care of my car’s service needs. Everything was fine except your prices are way to high, I went in for an oil change and tire rotation that I had a coupon for $84 with tire rotation and replace 6 lug nuts and end up paying $250. I have been coming to the Service department for over 20 years at Koons, that was outrageous pricing. Lug nuts were $12 a piece. That’s too expensive for tire lug nuts.

John was a great salesman, very easy to talk to and get along with. Helped get me in the right truck and out the door. Cannot say enough good things about him.

Everyone was courteous and did a great job

Enjoyed the experience Mr. Parker was very good about explaining my purchase of my Equinox

Lee Dearborn was great very efficient, informative and courteous. He had everything ready for me when I got to the dealership to sign for the car.

Everything went well.

Pricey, but my truck is running like a dream! Paid over $500 for an oil change and tire balancing plus diagnostic.

I was a returning customer to Koons and had another great experience purchasing a vehicle. Ryan Parker was great to work with and went over features of the new vehicle.

Royce listened to our vehicle requirements and found the right fit on the very first recommendation! He answered all questions clearly and patiently. At no point did I feel pressured to make a purchase.

I was kept informed of the necessary repairs needed, Brian made sure I knew what had to be ordered and how long that would take. The work was done and my car returned to me in time I expected.

It was a great experience

Excellent and efficient as always

From start to finish, it was a great experience. Kudos to your waiting area, too. Tom really took good care of me, and the price was reasonable, minus the cost of the oil change. Come on, Koons, I can do the same oil change for less than half the cost.

Issue solved!!

Everything was performed according to what I needed to have serviced to my vehicle. Great customer service every time and confidence that my car is getting quality performance and maintenance.

EVERONE WAS FRIENDLY AND PROFESSIONAL. ON LINE BOOKING DID NOT WORK AS MY TIME WAS NOT IN YOUR SYSTEM (8:30) WHEN i ARRIVED. SERVICE REP. TOOK CARE OF SETTING IT UP, INFORMING ME WHAT WAS NEEDED, AND NOTIFIED ME THAT VEHICLE WAS READY FOR PICKUP. ONLY COMPLANT IS i WAITED 15 MIN TO GET MY CAR.

We couldn’t ask for nothing better. Everyone was nice. They had everything ready when we got there and made the process as easy as could be.

Easy buying experience

Brian was great to work with and repairs were done efficiently.

My car is still there everyone is being so helpful there my part is on back order Im

I was sent a mailer that stated basic service was $84.95. After completion of the basic service I was charged over $160 for an oil change and tire rotation.

My experience with Koons Whitemarsh was truly memorable, as I had the joy of purchasing my daughter's first car there. As someone not very familiar with the differences between demo and new vehicles, or the specifics of warranties, I wish I had taken more time to better understand the process before making the purchase. While the sales team was professional and knowledgeable, I noticed that several aspects of the experience could benefit from better coordination to make things more seamless. For instance, when vehicles are sent for detailing, I believe they should be handled by professionals who can properly wax and address visible imperfections such as scratches and dents. Unfortunately, purchasing the vehicle at night prevented me from spotting some of these issues myself. However, I would expect that trained professionals would have noticed and addressed them beforehand. The salesperson I worked with stood out for his professionalism and thorough knowledge of the vehicle. He even took the extra step of ensuring the cabin filter was replaced after I mentioned a faint cigarette odor after turning on the a/c. The smell disappeared when I used the a/c again, and I left feeling satisfied and well cared for. I only wish that the same level of attention and care had been consistent across the entire team. I remain hopeful that Koons Whitemarsh will honor its commitment to service and assist with removing the dent on my vehicle once my daughter returns from college. Thank you again for helping us mark such a special milestone.

Steve Jones our salesperson was amazing to deal with. Very Informative and helpful.

I have gotten everything done at Koon’s but the price increases are too high! Probably not coming back!

I use to work with George, he was Awesome, just had my 1st Experience with New to Me Koons team member, and nothing short of how George use to take care of my services, Awesome

I had a recall done and tire rotation done. It went great, Courtney was great. However ever your prices are ridiculous . 200$ to rebalance tires Costco does it free. 190$ for a Mobile 1 oil change I can do it myself in 20 minutes for 80$

When I bring my vehicle in for service I don't liked to be hustled by service employees thank you.

Courtney Hirsch did a great job checking us in for service.

The service advisor was professional and courteous. The work was done and delivered as promised.

From the moment we walked in, to the time we left, everyone was amaazing!

Professional from start to finish!!

Way to long of a wait for a scheduled oil change

Courtney is awesome. Great service, reviews everything in detail, keeps me updated, etc. great experience.

I always have a great experience when dealing with my Service Representative. I feel that I’m always informed on the necessary repairs to keep my vehicle running smoothly & to help me stay on the road

Very experienced and humble staff we customers get all the best results while sitting and relaxing at home great Koons team

I have been buying vehicles for over 50 years, and I was very impressed with Koons Chevrolet. The facility was impressive, clean, and very organized. Everyone I dealt with was very knowledgeable and professional. I would like to point out two individuals that were outstanding during my purchase of the 2026 Trail Boss. Thank you so much, Mr. Shane Floyd and Mr. Jason Strozier.

Koon's Chevrolet Whitemarsh had the truck that I wanted in stock. I was able to purchase the truck at the right price.

I brought my Chevy Bolt in because the low washer fluid warning displayed every time I started the car. Tom in service at first was going to have it fixed while I waited but when it took longer than he expected, he offered me an Equinox EV loaner. He fixed my car under warranty and I'm very happy with it.

My experience at the dealership has been a friendly and supportive experience.

Brandon was extremely helpful and I was able to purchase the truck I wanted.

Brandon was awesome! Very pleased with the quick responses to questions and patience with us. We are so happy with our new car!

I've purchased alot of cars over the years. This was, by far, my best car buying experience ever! From my Sales Rep (Brandon Behr), to the Finance Director (Kelly Paris), to Title & Tags (April Parsons), everyone was extremely helpful, made the process smooth (even for my out-of-state purchase!) Would highly recommend this dealership. I traveled past alot of other dealerships to get to this one, and it was worth the trip!

I wasn't made aware of any available coupons to apply to my service. The car was also not washed or refreshed inside. Also, even with an appointment, the service, rotating the tires and multi-point inspection, took over an hour and a half.

The experience is always professional! The work done to my SUV and info explained was superb!

It was my first time working with the service department. The one thing I would suggest.is having clear signage as where to go/start once a customer gets out of the car in the service area. But I will say, one of the service associates was helpful when I asked for guidance. Other than that, my experience was great.

Arrived at 9:00am and my truck was ready at 10:30.

Great service!

They are fast and reliable into the point. They willing to listen take care of your problem with kindness. Thanks for everything.

Friendly and seemed thorough

Setting up appointment was simple and done through AI assistant. At dealership, personnel very friendly and helpful.

It was a very pleasant experience for me and my son. Brandon was very helpful. Showed us the car as soon as we got there. Quick and very straightforward transaction.

Wanted to do some shopping across the street and this was considered dropping off car. I usually sit for 2 hours waiting for an oil change so what’s the difference if I’m across the street and back in time

This was my First Experience Buying Diesel Vehicle, I am driving Suburban since 2013 and changing with new vehicle every 3 years. Mr. Qamar Was very helpful throughout the whole buying experience. I will definitely recommend him to others as well.

IN AND OUT ON SCHEDULE

Nick was great, helped me look at many vehicles and made the deal happen

The service team was great! From setting our appointment to our timely repair.

I worked with Ryan Parker, Salesman, at the Koon's Chevrolet Dealership and Jon, the Finance Mgr and Jason the Dealership Mgr. for about 2 weeks until we finally came an agreed upon purchase of the 2026 Equinox, which I love. All three were very professional and courteous. Not pushy which I appreciated and feel this is what brought me back to them. Based on my interaction with Ryan and the others, I would definitely recommend the Koon's Dealership to other family members and friends.

M

It was straight forward brought it in for a recall Brian took care of it as usual, very professional and courteous.

My experience was excellent.

Wonderful experience from beginning to end. I was happy with this experience. Quick turn around time. Courtney was absolutely amazing and very personable. I highly recommend her. Management was great and love that they reached out.

Quick and easy not a long wait at all

Courtney in service was great. Communicated well and explained what was supposed to be done.

Nick was excellent!

They couldn't find the problem

Everything was great! From the service to the service team, A+ all around.

The process was smooth from start to finish. My service was provided and completed in a reasonable amount of time. I was provided email and phone call communication about my vehicle.

Brandon greeted us and took us for a ride in the Trax, but once he heard what we were looking for he guided us to the trailblazer. In order to get us to the price point we needed he guided us towards the program car. Once we hammered out the deal everything went smoothly to buy the car.

Great experience. No hassle.

Every thing went smoothly and the staff was reaaady for us

Great salesman

Brian is always the best.

Very polite and efficient

Disappointed in wait time. Took 30 minutes to enter the registration area, then another 90 minutes for an oil change. I made an appointment for 7:30am and arrived exactly then. At least 8 vehicles ahead of me; don’t think we all had an appointment for 7:30am

Excellent customer service.

Great services always

Buddy did an awesome job . Very satisfied with the service.

thanks for taking me without an apppoinment on a Saturday. only issue is was charged 149.95 then recieved an e mail with same service for 79.95 1 day later , if the was a special why was that not applied? other than that was all good , first time in your shop , very nice accomidations and overall very clean, hats off to your service director

No pressure to purchase, wonderful experience as a first time customer. Will go back.

The sales agent Eric did a great job helping me.

The salesman and his manager was great. The loan officer was very humorist. The whole experience was good.

Excellent service easy drop off and Courtney was specific about time service parameters which is essential to good customer communication.

Highly pleased with the service department, completed all services quickly and in a timely matter! Brian service advisor was also great and kept me in the loop at all times.

Easy service. Left my vehicle. Texted me when ready. No charge with the extended warranty.

My experience with Koons White Marsh was incredible! Eric King was my salesman and was completely upfront during the whole process. He offered an out the door price before I even stepped foot into the building, and made sure to show us all the features the car had to offer on the test drive. Eric advocated for us to get a better price on our trade in, and even reminded us about a rebate GM offers to help with the cost. We really appreciated the extra care he took in the process and would love to do business with him again when we are ready to upgrade our truck! I also wanted to shout-out the finance team for being patient with our loan process and took the time to explain the the warranty options. They did a great job in getting us out the door. I'm really happy with the 2026 Trailblazer and can't wait to drive this suv with my family for many years to come!

The service advisors were friendly and helpful and kept me informed.

Good experience; professional service

Always have a good experience when having my 2020 Equinox serviced. Professional and courteous.

It was very amazing, everyone took time with me and was not rushed. Will recommend 100%

Brandon was friendly and did good in answering all my questions, made the process very smooth.

I was taken care of in a timely manner.

Service was great wait time a little too long

I have purchased many new vehicles through the years. The experience at Koons of White Marsh was great. Management and sales staff have been helpful with any questions we have had. I'm counting on Service Department, when needed for services, being equally as good!

This was our 1st visit to the Service Dept at Koons in White Marsh. No issues whatsoever.

Service advisor was excellent and everything was done in a timely fashion

The staff is professional and courteous.

The service was completed in a timely manner, and the service rep explained the outcome of the service in great detail.

3 hours for an oil change and tire rotation and I had an appointment!!

Normally I’m nervous to go into a dealership but this was a wonderful experience. A person named Shane helped me out and I left with the car I wanted

Shane did an outstanding job. He was very knowledgeable about my new car. I knew about my car when I left then from any other salesman I’ve ever worked with. The Finance Dept was very helpful in finalizing my deal

Outstanding Service...in a timely manner.

Koon's Chevrolet Whitemarsh was able to locate the truck that I wanted at the right price.

Great experience! They got me in and out like promised because I was not able to drop the vehicle off

Great experience.

Great customer service

I like the service at koons. I will not take my car anywhere.

Brought it in on a monday for an appointment it sat there for 2 days and nobody touched it so I went and got it back

Great service

Salesman was great knew his stuff I do wish the vehicle was cleaned a little better before we took it but other then that everything was great

It’s never a “pleasant” experience buying a car but this dealership made it not a hardship.

Nicholas was courteous and explained service options.

Did not receive call that repairs were complete and vehicle was ready for pick up.

In and out in under 1.5 hours.

TImely and courteous reception. Appreciated advance technology analysis of vehicle, visually and in proint. Service agents were informative and polite

Excellent service as always.

Lyon was great, his boss was great, and Chris the sales manager was great. Friendly, honest, and quick. Great experience, I will definitely be back and share with friends.

The service department was helpful and made suggestions. They offer valet services and the restrooms are amazingly clean.

Came in for an 8:30 appointment for 2 separate recalls on my vehicle which service department was aware that is what the appointment was for. At 9:45 I asked for my keys back because my vehicle had not even been pulled in for the service yet. This is not the first time I have experienced this here. This never happened when George Z was my service rep. I would not consider purchasing a vehicle from Koons Chevy again at this point as it seems to be a reoccurring issue.

Na

top notch tech preston is the best

Always pleasant

Koons has been my only car dealership since 2004. The customer service is phenomenal!

Fast friendly efficient

I like their professionalism and the fact that they look at your vehicle with you prior to starting the service.

It took a total of 4 hours to change one tire with the extended warranty that I purchased with my vehicle. The service times are astronomical.

Easy process, low pressure

way too slow

Chris was phenomenal throughout the whole process. He went above and beyond.

Making appointment on the phone with AI is useless, waited on hold 20 min to change appointment and no one answered. Yet two people called me on the Monday and Friday before the appointment to confirm. Service was fine, great help from both reps who were working. Totally overpriced estimates for additional services!

Pleasant, courteous professional Service Rep.

From start to finish, it was great working with Koons on the purchase of my new vehicle. Brandon was fantastic- communication before we arrived, he went above and beyond, once we got there he listened and he wasn’t pushy. Manny was also great to work with on the final purchase price. After purchase we received a tour in case we need any services completed in the future. We also got a call the next day to make sure we were satisfied. Great experience!

Best Chevy Service around. Brian Hastmann and his crew do a Fantastic job

Routine service was completed quickly.

Mike Koerber was awesome, worked very hard to get me everything I wanted.

Everyone was very friendly, helpful, and knowledgeable

Everyone was helpful and friendly. The oil was changed in a short waiting time and the tires were rotated. Everyone made you feel you were important .

Koons exceeded my expectations again. Brian, service advisor, did a superb job from the start. Good communication, completion of job as committed to and excellent follow up. Thumbs up all around again!

Wonderful Good customer service!!!

excellent service

Friendly and respectful. Very inf

.

First class

Nic Terry was great! He was very responsive, knowledgeable, and professional. The finance manager, Scott, was amazing as well. Great experience with Koons!

Very smooth salesman was polite and new about the vehicle he sold us

Very professional atmosphere. Mac worked well with us. Jason gave us all the information needed.

Buddy Price is Outsanding. Gets the job done without any hassle! This is my 7th purchase from them and will continue to buy from Koons and Buddy

Quick and easy

Always great service and friendly staff!

Very efficient, very quick, honest and not pushy.

The gentleman that helped me through the process was terrific. Thank you

Good

Everyone was so nice and friendly, I especially loved Bill the shuttle service driver. He was a PURE DELIGHT!!!! I will only come here for oil changes and services as long as Bill is there!!!

Montey was amazing , very patient and made the visit smooth

5th time buying a vehicle at Koons. Always great service. Will go back again!